Average triage time for priority one calls was 3 minutes compared to the 20 minute standard.Call priority: in the period under review 32,000 calls were triaged, of which 36% were urgent.
The 111 pathfinder was successfully implemented in October 2016 and received over 71,000 calls in the first six months of operation, 94% of which were answered by call takers.The key findings from the evaluation report include: The evaluation report provides evidence about how the service has been perceived by both staff and patients, and analyses the performance data collected. The pathfinder was implemented to test the practicalities of establishing the combined service of NHS Direct Wales and the GP Out of Hours service. The evaluation of the 111 pathfinder is an important milestone in the roll out of the 111 service across Wales. This model has emerged from the pathfinder programme, which will become part of a 24/7 model for access to primary care.Īn evaluation undertaken by Public and Corporate Economic Consultants (PACEC) in conjunction with Sheffield University is now available and provides positive evidence about the roll out and impact of the 111 pathfinder within Abertawe Bro Morgannwg University Health Board. The 111 service combines NHS Direct information and advice with ‘out of hours’ services.
#ROLL WITH IT PATHFINDER PROFESSIONAL#
The 111 service offers a free easy to remember telephone number that allows people to be signposted to the right treatment in the right place by a multi professional team. This follows the successful roll out of the pathfinder service in Abertawe Bro Morgannwg University Health Board and Carmarthenshire. The NHS’ strategic plan to introduce a national 111 service has been agreed and I have approved funding for 2018-20.
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